Comments on: Tata Indicom Sucks

By: manishjethani.com » Blog Archive » Tata Indicom sucks

manishjethani.com » Blog Archive » Tata Indicom sucks — Sun, 06 Jul 2008 20:25:26 +0000

[...] “Tata Indicom sucks,” says Atanu Dey. As an aggrieved customer, I concur. [...]

By: Sundar

Sundar — Sun, 22 Jun 2008 13:06:40 +0000

Dear Atanu,

Customer service sucks in India in most of the services, be it banking or credit card or insurance or telecom.
Also there is no uniform exerience within a company. One department will be extremely efficient and another department will behave so stupid (i used to wonder whether they live in 1980s). Also the kind of IDs they provide (cust ID, service ID, order id….. and we have to remember everything) one needs super memory to remember everything or a notepad while calling call centre.
Blame game will go on from department to department and it finally gets resolved after a couple of calls.

My own way of handling (especially in critical services is:
a) Have a plan B
b) Seek help from call centre supervisor / manager if the agent does not resolve and mild threat also works.

By: lurker

lurker — Fri, 20 Jun 2008 05:31:55 +0000

So far in Mumbai, I have tried MTNL, Tata Indicom, Exattnet( that is what the cable service providers give) and Reliance WiMax. Reliance WiMax has been the best so far ..but that is not without problem. You can’t pay your internet bill online and bill does not reach your home regularly. I have been promised several times that I will get my bill through email, but that never happened .

But even with all these, the service is better than the rest.

-Dodo

By: pankaj

pankaj — Fri, 20 Jun 2008 05:25:06 +0000

Atanu, Tata is not what it used to be , tata name was built when tata was relatively small and they could control quality themselves parsees are very quality conscious, now they have to depend on others for quality.In an effort to keep up with other business group tata is on a buying spree hence dilution of famed tata brand

By: parijatgarg

parijatgarg — Fri, 20 Jun 2008 04:34:23 +0000

Atanu, are we having a bad time or what? First Firefox and now this. Hope your connectivity/web problems are at an end soon.
–

P.S. – Airtel provides pretty good service – atleast here in Gurgaon. Beware of BSNL.

By: lurker

lurker — Thu, 19 Jun 2008 18:44:07 +0000

I tried Sify broadband,, 4 out of 7 days they are down!! most pathetic of all providers,,
then airtel,, which was good but then I moved to place where only Tata indicom was providing service. Although my experience with Tata indicom was better compated to Sify, I faced same 24 hours problem like every month. Finally I decided to keep their local engineer happy,, made friends with him,,, gave carrot of getting him job in IT company,,, gave him tip,,, and it really delivered. I just had to make him a call and he will sort out any problem in 1 hour. Even if my connection was not recharged, he didnt mind sharing user and password of some other customer. So manage the nearest person and avoid calling call center they are of no use.

By: lurker

lurker — Thu, 19 Jun 2008 18:38:36 +0000

Atanu:

I do not doubt that Tata Indicom customer service sucks, but it hardly looks like a problem of socialist economy. At least you were able to speak to a live customer rep!

Here in Virginia I have choice of two providers: Comcast and Verizon. However, I will consider it an achievment if in 30 minutes I can just reach a live person. I would rate it as super premium customer service if I am able to speak a live person in two departments in the same call.

By: lurker

lurker — Thu, 19 Jun 2008 17:54:43 +0000

So who are the good guys ? I would like to know since I am coming back to India next month and will be looking for a reliable ISP.
pc

By: lurker

lurker — Thu, 19 Jun 2008 16:29:27 +0000

I couldn’t agree more.

Guess what – 24 hours is 24 business hours so it could take a minimum of 3 days to get the problem resolved, if at all, and they don’t work on Saturdays or Sundays.

When I wanted to get my connection transferred due to a residence move, they said it will take 45 days!, but said it would take 2 days to get a brand new connection at my new location. This was for a prepaid connection, so the money was already in their pocket.

Also, I still get a reminder a day (a combination of call center folks calling me as well as automated inbound calls) to remind me to renew my service that I had given up on about 90 days ago.

Really sad service and a very unreliable connection. A tarnish on the Tata name.