It’s about half past midnight and I am writing this offline. I just got off the phone with Tata Indicom customer service. I was on the phone for half an hour. At midnight, Tata Indicom terminated my internet connection. I had renewed my subscription three days ago and yet the connection was terminated at midnight. I spent the last half hour on the phone arguing with their customer service people. The facts are clear and agreed to by Tata Indicom. They did receive payment for the renewal of the service three days ago. Yet they terminated my connection.
I called billing and they said it was a technical problem. I called technical support and they said it was a billing problem. I called back billing and they said that they will look into the matter and resolve it in 24 hours. Will there be any compensation for the half hour of my time that I spent in talking to them, for the cost of my phone call to their customer service, for the disruption of my work? No.
This is a public service announcement. If you can avoid it, don’t give business to such a third-rate company such as Tata Indicom. I don’t have a choice because Tata Indicom is the only service provider where I live. This is what you get when you live in a socialist economy.
And this is a public message to Mr Ratan Tata: Tata Indicom is a third-rate company and you should be ashamed of the disastrously poor quality of service. I realize that Tata Indicom is another name for VSNL, a public sector corporation. Calling it Tata Indicom does not illuminate the Tata name. Please, if you have any regard for the name, get your act together and have someone provide some service. Else, get out of the business of ISP. Your ancestors must be spinning in their graves. To put it very mildly, Tata Indicom sucks chrome off the bumpers of trucks parked 400 yards away.
This message will be posted whenever the service — that I paid for but is not delivered — is resumed.